Privacy Policy & Terms of Service

This Privacy Statement sets forth the online data collection and usage policies and practices that apply to Isfanow.org and does not apply to information we collect in any other fashion.

1.           Collection of Information by Isfanow.org

By using Isfanow.org, we may request that you provide personal information, including your name, mailing address, email address, telephone number, account information (i.e. username and password) and other generalized background information. Moreover, there is information about your computer hardware and software that is or may be collected by us. This information can include without limitation your IP address, browser type, domain names, access times and referring website addresses, but is not linked to your personal information. We also get information from your use of our services including how you use them. Regarding IP Address and Clickstream Data, our server automatically collects data about your server's Internet address when you visit us. When you request pages from our web site, our servers may log your IP Address and sometimes your domain name. Your IP Address is used to help identify you and to gather demographic information about our customers as a whole, but does not include personally identifiable information. Our server may also record the referring page that linked you to us (e.g., another web site or a search engine); the portions of Isfanow.org you visited; any search terms you have entered on Isfanow.org, or a referral site; and other web usage activity and data logged by our web servers.

2.           Our Use of Your Information

We use the information we gather on Isfanow.org, whether personal, demographic, collective or technical, for the purpose of operating and improving Isfanow.org, fostering a positive user experience, and delivering the products and services that we offer. We may use your contact information in order to send you email or other communications regarding updates at the Isfanow.org, as well as updates to our products and services. The nature and frequency of these messages will vary depending upon the information we have about you. We additionally may employ Internet tracking and analytic tools such as Google Analytics to better understand and deliver a user experience. We also use the information that we gather for internal system administration, to help diagnose problems with our server, and to administer our web site. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider. We may link this information with your Personal Information.

3.           Disclosure of Personal Information to Others

We do not disclose your personal information to third parties, or your combined personal and demographic information or information about your use of Isfanow.org, except as follows: We disclose information to companies, business partners, and individuals we employ to perform functions on our behalf, including hosting our Web servers, analyzing data, providing marketing assistance, responding to your requests or questions, and providing customer service. These companies and individuals may have access to your personal information as necessary to perform their functions, but they may not share that information with any other third party. We will share personal information with companies, organizations or individuals outside of Isfanow.org if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (1) meet any applicable law, regulation, legal process or enforceable governmental request; (2) enforce applicable Terms of Service, including investigation of potential violations (3) detect, prevent, or otherwise address fraud, security or technical issues; and (4) protect against harm to the rights, property or safety of Isfanow.org, our users or the public as required or permitted by law. Isfanow.org does not sell any personal information. We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Isfanow.org processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

4.           Use of Cookies and Local Storage

Isfanow.org may contain electronic images known as Web beacons (sometimes called single-pixel gifs) that allow us to count users who have visited those pages. Web beacons are not used to access your personally identifiable information; they are a technique we use to compile aggregated statistics about our Web site usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. You may not decline Web beacons; however, they can be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.

5.           Access to, Opt-Out and/or Modification/Deletion of Your Information

Isfanow.org may provide account holders limited access to or the ability to modify your personal information. Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

If you are receiving newsletters, commercial emails or other communications from Isfanow.org, but subsequently change your mind, you may opt-out by selecting an appropriate link in those email communications as indicated for the opt out or by sending an email to [email protected]. We retain indefinitely all the information we gather about you in an effort to make your repeat use of the Isfanow.org more efficient, practical, and relevant. To the extent that we utilize the Google Analytics tools available, you have options with respect to some of those tracking tools or features available at https://tools.google.com/dlpage/gaoptout/

6.           Security of the Personal Information

We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. We restrict access to personal information to Isfanow.org employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

7.           Children

 Isfanow.org is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on Isfanow.org or through any of its features, use any of the interactive or public comment features of Isfanow.org, or provide any information about yourself to us, including your name, address, telephone number, email address, or any user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

8.           For California Residents

For purposes of the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the personal information we collect does not include publicly available information or de-identified or aggregated information. We do not currently, and we have no current plans to begin “selling” or “sharing” (as defined in the CCPA) your personally identifiable information. You may opt-out of any future selling of certain personally identifiable information by contacting [email protected]. When making this request, please include your full name, address and specific request. Additionally, you have all of the rights to your personally identifiable information as described above in Section 5.

Within the previous twelve (12) months, we have collected the following categories of personally identifiable information (the “Categories”) for a business purpose, and we may have disclosed: (a) categories A through H (listed below); and (b) your Personal Information, to the parties described in Section 3 above.

Title

Category

Examples

A

Personal Identifiers

A name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers.

B

Personal Information Categories

Account information, education, employment, or necessary financial information.

C

Commercial Information

Records of Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

D

Internet or Similar Activity

Browsing history, search history, cookie information, communications information, and information on a consumer's interaction with the Services.

E

Geolocation Data

Physical location.

F

Professional & Employment

Current or past job title.

G

Inferences Drawn from Other Personal Information

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

 

Shine the Light:

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].

9.           For EU/UK Residents

For the purposes under applicable European Union (“EU”) and United Kingdom (“UK”) laws, including, but not limited to, the General Data Protection Regulation 2016/679 (“GDPR”), the UK Data Protection Act, and any implementing and supplementing laws and regulations (“Data Privacy Laws”), we are the data controller of the personally identifiable information covered by this privacy statement. In addition to the terms and conditions of this statement, this section is provided in accordance with the Data Privacy Laws and applies to former and current users of Isfanow.org who are residents in the European Economic Area (“EEA”) or the UK where we process their personally identifiable information.

International Transfer of Personal Information

Due to the global nature of Isfanow.org and of the Internet, some personally identifiable information is processed and stored by us outside of the EU and UK. We take appropriate steps to safeguard the privacy and security of all categories of personally identifiable information as required under the Data Privacy Laws. Unless otherwise disclosed to the user prior to such transfer, we do not actively transfer your personally identifiable information from the EU and UK, other than what is directly provided by you or other third parties, as described above. Our security measures to protect the personally identifiable information are describe in this statement above. We do not allow any third parties to have access to this personally identifiable information, except as required or permitted by applicable laws or in accordance with this statement.

Legal Basis for Processing Personal Information

Our contractual (and pre-contractual) and legal obligations, as well as its legitimate business interests under the Data Privacy Laws, form the legal basis of the processing described in this Notice.

Your Privacy Rights

In addition to the privacy rights described above in Section 5 above, as a resident of the EU, EEA, or UK, you have the following additional rights:

  • The right to inquire whether we process personally identifiable information about you and to inquire such information;
  • The right to request the erasure of your personally identifiable information; and
  • The right to request the restriction of or object for legitimate reasons to the processing of personally identifiable information concerning you.

To exercise any of these rights described herein or above, individuals may contact our privacy division at [email protected]. Our privacy division serves as the data protection officer of the Isfanow.org under the GDPR.

10.        Changes to Privacy Statement

If we decide to materially change our Privacy Policy for Isfanow.org, we will post those changes through a prominent notice on the web site so that you will always know what information we gather, how we might use that information, and to whom we will disclose it. If at any time, you have questions or concerns about this Privacy Policy or believe that we have not adhered to this Privacy Policy, please feel free to email us at [email protected].

11.        Contact Information

Isfanow.org operates under the control of the International Surface Fabricators Association (ISFA), a Pennsylvania Company with its principal place of business at 736 W. Ingomar Rd. #627, Ingomar, PA 15127.

 

Terms of Use

 

This page states the Terms of Use ("Terms") under which You may use www.Isfanow.org ("Isfanow.org"), an online association management services portal and guide. Please read these Terms carefully. If You do not accept the Terms stated here, do not use Isfanow.org and its services. By using Isfanow.org, You agree to be bound by these Terms, including the Isfanow.org Privacy Statement.

1. Eligibility.

You must be 18 years of age or older, or the age of majority as that is defined in your jurisdiction, whichever is older, to visit or use Isfanow.org in any manner. By visiting Isfanow.org or accepting these Terms, You represent and warrant to Isfanow.org that You have reached the age of majority in your jurisdiction, and that You have the right, authority and capacity to agree to and abide by these Terms. You also represent and warrant to Isfanow.org that You will use Isfanow.org in a manner consistent with any and all applicable laws and regulations.

2. Use of Isfanow.org Content.

Isfanow.org authorizes You to view and access a single copy of the content available on or from Isfanow.org solely for your personal use. The contents of Isfanow.org, and of all other Web sites under Isfanow.org's control, whether partial or otherwise (Isfanow.org and such other Web sites are sometimes collectively referred to as "Isfanow.org Sites") such as text, graphics, images, logos, button icons, software and other Isfanow.org content (collectively, “Isfanow.org Content, are protected under both United States and foreign copyright, trademark and other laws. All Isfanow.org Content is the property of the International Surface Fabricators Association (ISFA) or its content suppliers or clients.

 

You further agree to in no other way misuse Isfanow.org Content that appears on this Site, other than those specifically permitted herein or by written agreement with Isfanow.org. Unless specifically permitted herein or in writing by Isfanow.org, the use of the Isfanow.org Content on any other Web site or in a networked computer environment for any purpose is prohibited.

To access Isfanow.org or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of Isfanow.org that all the information you provide on Isfanow.org is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on Isfanow.org, is governed by our Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to Isfanow.org or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

3. Isfanow.org 's Ownership Rights. Isfanow.org and its licensors own all right, title and interest, including without limitation all worldwide intellectual property rights in the Isfanow.org Products and Services, and all such rights to all derivative works or enhancements of, in and to, or relating to, the Isfanow.org Products and Services. By entering into this Agreement or by using Isfanow.org, You will not acquire any intellectual property or similar rights in the Isfanow.org Products or Services other than a limited right to use the Products or Services for Your personal benefit. These Terms permit You to use Isfanow.org for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on Isfanow.org.

4. Isfanow.org Site Restrictions.

You may not use any Isfanow.org Site in order to transmit, post, distribute, store or destroy material, including without limitation, Isfanow.org Content, (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others, or (c) that is defamatory, obscene, threatening, abusive or hateful.

You agree that you will not use the Isfanow.org site in any manner that could damage, disable, overburden, or impair the Isfanow.org site or interfere with any other party's use and enjoyment of the Isfanow.org site. You may not obtain, use or access, or attempt to obtain, use or access, any materials or information through any means not intentionally made publicly available or provided for through the Isfanow.org site.

5. Advertisers.

               If You Participate as an Advertiser, You are solely responsible for all advertising content You transmit or submit to Isfanow.org or through the Isfanow.org Advertiser Program, whether created by or for You, including but not limited to: (i) artwork, written content, images, photos, graphics, music, animation, data, text, information, URLs, hypertext links, scripts and the content and material included in such components; and (ii) websites and content proximately reachable from such advertising content (collectively, "Ads"). Prior to providing any Ads and Participating as a Advertiser, You may be required to read and accept additional written terms and conditions governing Your submission of Ads to Isfanow.org (the "Advertiser Agreement"). Isfanow.org disclaims all liability relating to Your Ads and You agree to indemnify Isfanow.org for all loses Isfanow.org incurs associated with the Ads.

By submitting Content for advertising to any public area of any Isfanow.org Site, You automatically grant to Isfanow.org and its affiliates an irrevocable, royalty-free, perpetual, fully paid non-exclusive right (including moral rights) and worldwide license to use, copy, reproduce, modify, adapt, publish, translate, communicate to the public, perform, display, and distribute such Content (in whole or in part) and to prepare derivative works of, or incorporate into other works (in any form, media or technology now known or later developed, for the full term of any rights that may exist in such content) such Content, and to grant and authorize sublicenses thereof (through multiple tiers).

 

Isfanow.org does not represent or guarantee the truthfulness, accuracy, or reliability of Advertiser Content.

6. Copyright Agent.

We respect the intellectual property rights of others, and require that the people who use the Site do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please forward the following information to Isfanow.org, designated as such pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2), named below:

Your address, telephone number, and email address;

A description of the copyrighted work that you claim has been infringed;

A description of where the alleged infringing material is located;

A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and

A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Attn: Copyright Agent

International Surface Fabricators Association

Attn: CEO
736 W. Ingomar Rd #627
Ingomar, PA 15127
[email protected]

7. Isfanow.org's Liability.

Isfanow.org acts as a venue for on-line association management services portal and guide. Isfanow.org may take any action with respect to Content that it deems necessary or appropriate in its sole discretion if it believes that such Content could create liability for Isfanow.org, damage Isfanow.org's brand or public image, or cause Isfanow.org to lose (in whole or in part) the services of its ISPs or other suppliers. While Isfanow.org reserves the right in its sole discretion to remove Content or other material from Isfanow.org from time to time, Isfanow.org does not assume any obligation to do so and disclaims any liability for failing to take any such action.

The Isfanow.org Sites and the Isfanow.org Content may contain inaccuracies or typographical errors. Isfanow.org makes no representations about the accuracy, reliability, completeness, or timeliness of any Isfanow.org Content. The use of all Isfanow.org Content is at your own risk. Changes are periodically made to Isfanow.org Sites and may be made at any time. Isfanow.org cannot guarantee and does not promise any specific results from use of Isfanow.org or any Isfanow.org Site. No advice or information, whether oral or written, obtained by You from Isfanow.org or through or from Isfanow.org or any other Isfanow.org Site shall create any warranty not expressly stated herein.

8. DISCLAIMER OF WARRANTIES.

THE SITE, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENT, FUNCTIONS AND MATERIALS, IS PROVIDED "AS IS," "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE, FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, AND WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED. WE DO NOT WARRANT, REPRESENT OR COVENANT THAT THE WEB SITE OR THE SERVICES, CONTENT, FUNCTIONS OR MATERIALS CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE WEB SITE WILL MEET USERS' REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. Isfanow.org ALSO ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, AUDIO OR SOFTWARE FROM THE SITE. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.

9. LIMITATION OF LIABILITY.

IN NO EVENT SHALL Isfanow.org, ITS AFFILIATES OR ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR CONTENT OR SERVICE PROVIDERS (COLLECTIVELY, THE "PROTECTED ENTITIES") BE LIABLE, WHETHER IN AN ACTION BASED ON A CONTRACT INDEMNIFICATION, OBLIGATION, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), COLLATERALLY OR ARISING FROM ANY STATUTORY DUTY, PRE-CONTRACT OR OTHER REPRESENTATIONS, OR OTHERWISE, HOWEVER ARISING, FOR ANY ECONOMIC LOSSES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS, GOODWILL OR ANTICIPATED SAVINGS) OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM, OR DIRECTLY OR INDIRECTLY RELATED TO, THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE CONTENT, MATERIALS AND FUNCTIONS RELATED THERETO, YOUR PROVISION OF INFORMATION VIA THE WEB SITE, LOST BUSINESS OR LOST SALES, EVEN IF SUCH PROTECTED ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Local Standards.

We do not represent that materials on the Isfanow.org site are appropriate for use in all locations. Persons who choose to access the Isfanow.org site do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.

11. Links to Content and Other Sites.

Isfanow.org and certain other Isfanow.org Sites contain links to third party Web sites and content. These links are provided solely as a convenience to You and not as an endorsement by Isfanow.org of the contents on such third-party Web sites. Isfanow.org is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Web sites. If You decide to access linked third-party Web sites, You do so at your own risk.

Isfanow.org and certain other Isfanow.org Sites contain links to social media sites, including but not limited testimonials. These links are provided solely as a convenience to You and not as an endorsement by Isfanow.org of the content on such social media sites. Isfanow.org is not responsible for the content, accuracy of such content, or manner in which such content is provided to these third-party social media sites. You specifically agree that the use of these social media sites in conjunction with Isfanow.org is at your own risk.

12. Indemnity.

You agree to defend, indemnify, and hold harmless Isfanow.org, its affiliates, and their respective officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (i) any Content or other material You provide to any Isfanow.org Site, or (ii) your breach of the terms of these Terms. Isfanow.org shall provide notice to You promptly of any such claim, suit, or proceeding.

13. Miscellaneous. The Terms of Service and the relationship between you and us shall be governed by the laws of the State of Pennsylvania, without regard to its conflict of law provisions. You agree that any cause of action that may arise under the Terms of Service shall be commenced and be heard in the appropriate court in the State of Pennsylvania, Allegheny County. You agree to submit to the personal and exclusive jurisdiction of the courts located within Allegheny County in the State of Pennsylvania. Our failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Service by Isfanow.org must be made in writing and signed by an authorized representative of Isfanow.org specifically referencing these Terms of Service and the provision to be waived. Headings used in these Terms of Service are for convenience only and are not to be relied upon. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect. These Terms of Service will inure to the benefit of, and are intended to be enforceable by, Isfanow.org's successors, assigns and licensees.

14. Legal Disputes

If any dispute arises between You, another Advertiser and/or Isfanow.org or any combination thereof, as it relates to Isfanow.org and this Agreement, such dispute shall be submitted and settled in accordance with the Rules of the American Arbitration Association, in Allegheny County Pennsylvania and the decision of a single English speaking arbitrator shall be final and binding.

These Terms constitute a binding agreement between You and Isfanow.org, and is accepted by You upon your use of the Isfanow.org Site.

15.        User Data

We will maintain certain data that you transmit to Isfanow.org for the purpose of managing the performance of Isfanow.org, as well as data relating to your use of Isfanow.org. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using Isfanow.org. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Privacy Specific to ISFA Use of Dial Pad

No Third-Party Sharing for Marketing

We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes all categories of data, specifically excluding any text messaging originator opt-in data and consent. Such information will never be shared with third parties.


SMS Terms and Conditions

By opting in to receive SMS communications from ISFA, you agree to receive messages related to Membership, product updates, education offered and other service-related information

You can opt out of receiving messages at any time by replying “STOP.” For assistance or additional information, reply “HELP.” Message frequency may vary. Message and data rates may apply.

If you need further support, please contact our customer service team at [email protected].